Swapping the old softener in a Sussex or Lisbon home
Sussex publishes one plain figure for Village water, 300 mg/L, so the questions about an old softener here are simple. Is it set anywhere near 17.5 grains, and is it time for a new one? A replacement settles both, because the new unit gets its setting from a fresh reading.
Call (262) 829-5961Mon to Fri, 7am to 5pmIs the old one set near 17.5?
If you can find the old softener's hardness setting, note it before you call. On Village water it should be near 17.5 grains. On a Lisbon well, it should match the hardness on your lab report. A setting far from either is worth mentioning.
Either way, the new unit takes its setting from your tap on install day, not from the old dial.
Old pair out, new pair in
On install day the old softener comes off the line first and goes out with its brine tank. The new softener and brine tank are set near where water comes into the house, the bypass and the air-gapped discharge line are connected, and an RO faucet for drinking water is added beside the kitchen sink.
Your water is read before and after. The retest at your tap must read zero before the plumber packs up.
Replacing on a Lisbon well
Lisbon homes on private wells have no Village figure to fall back on, so your lab report and the tap test carry the whole decision. If your report lists iron, say so on the call; in this part of the county iron often travels with the hardness.
What comes with a Sussex replacement
A new whole-home softener with its brine tank, the RO faucet for drinking water, and the plumbing work by a contractor who holds a Wisconsin license. Taking out the old unit happens on that same visit, and so do the tests before and after.
Common questions
Do I need the old softener's paperwork?
No. It helps to know where it sits and roughly how it is set, but the plumber reads your water fresh before the new one goes in.
Will the new softener fit where the old one stands?
That spot already sits near where water comes into the house, the right place for a softener, so start there. Describe it on the call, including how close the drain and outlet are.
Is a replacement priced differently?
There is one price, and you hear it on the call. Taking out the old unit is part of install day, not an extra visit.